Last updated July 2022
Website usage terms and conditions
The term Teal Legal Limited, Teal or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, England, ST1 5SQ. Our company registration number is 11148669. The term ‘you’ refers to the user or viewer of our website. The Home Owner’s Passport service (‘hop’) accessible on this website is provided by Teal Legal Ltd, reference to ‘website’ in these terms and conditions use includes use of hop and any associated documents or data.
Refund and Cancellation Policy
Website Privacy and Fair Processing Notice
This privacy and fair processing policy sets out how Teal Legal Limited uses and protects any information that you give Teal Legal Limited when you use this website.
For data protection purposes, the data processor is Teal Legal Limited based at The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, England, ST1 5SQ.
Teal Legal Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.
Teal Legal Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last reviewed on 25 th July 2022.
What we collect
We may collect the following information:
Personal information about others
We may collect information from you about others, such as members of your household or family or, about customers of yours, in the case of clients. If you give us information about another person it is your responsibility to ensure and confirm that:
Groups of personal information
We collect and use lots of different types of personal data. Personal data is any information that relates to you and that identifies you either directly from that information or indirectly, by reference to other information that we have access to. The personal data that we collect, and how we collect it, depends upon how you interact with us. Categories of personal data that we collect include:
|Contact||Such as your name, email address and telephone number.|
|Socio-Demographic||This includes details about your work or profession, nationality and education.|
|Contractual||Details about the products or services we provide to you.|
|Locational||Data we get about where you are, such as may come from your mobile phone or the address where you connect a computer to the internet.|
|Behavioural||Details about how you use our products and services.|
|Communications||What we learn about you from letters, emails, conversations between us, feedback and survey responses.|
|Open data and public records||Details about you that are in public records such as HM Land Registry, the UK Electoral Register, and information about you that is openly available on the internet.|
|Usage data||Other data about how you use our products and services.|
|Documentary data||Details about you that are stored in documents in different formats, or copies of them. This could include things like your title deeds, passport or driving licence.|
|Special categories of data||
The law and other regulations treat some types of personal information as special because it is more sensitive. We will only collect and use these types of data if the law allows us to do so:
|Consents||Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you.|
|Financial||Billing and financial information such as billing address, bank account and payment information.|
|National identifier||A number or code given to you by a government to identify who you are, such as a National Insurance number.|
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
What we do with your data
All the personal information we hold about you will be processed within the UK an in accordance with data protection laws which include but are not limited to the Data Protection Act 2018 which incorporates the General Data Protection Regulation and any subsequent data protection legislation.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We shall disclose information to relevant authorities where we are required to do so by the law.
We are based in the UK. If we send personal information to countries outside the UK we will ensure that there will be a contract in place to make sure that the recipient protests the data to the same standard as the UK. This may include following international frameworks for making data sharing secure. We will only transfer your personal data outside the UK under the following circumstances:
How long do we keep your data?
We will retain records after our business relationship has ended for legal and regulatory purposes for a period of 6 years, after which your data will be securely deleted.
Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive this information.
What are your Rights
Under data protection legislation, you have several rights regarding the use of your personal data as follows:
If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond within a month. Please email requests for this information to firstname.lastname@example.org
You also have the right for certain data you have provided us with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
You are entitled to have data corrected if inaccurate or incomplete.
You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.
You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).
You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.
You may instruct us at any time not to process your personal information for marketing purposes. To do so please email email@example.com
How to complain about the use of your data
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact us at firstname.lastname@example.org and we will investigate your concerns.
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/
We may change the content or services found on our Site at any time without notice and, consequently our Privacy and Fair Processing Notice may change at any time in the future.
What we collect when you interact with our sites and apps
As you may already know, most websites collect certain information automatically about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site, number of page views, the search queries you make, and similar information.
This information will be collected by us or by a third party site analytics service provider and will be collected using cookies.
As we’ve described above, we use this information to save your settings, such as the last product you searched for so you can find it easily the second time, help improve our functionality and services, run diagnostics, analyse trends, track visitor movements, gather broad demographic information and personalise our services.
Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.
Types of cookie:
There are two types of cookie which we use when you navigate any of our online areas.
Session Cookies – these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.
Persistent Cookies – also known as stored or permanent cookie, these are stored on your computer or device until it expires or when the user deletes it. These cookies are used to re-target products to you on other websites or platforms such as Facebook. They can also be used store preferences when logging on to our website
If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings, please consult the “Help” section of your internet browser or visit http://www.aboutcookies.org. Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site.
What These Cookies Are Used For And How We Class Them?
The International Chamber of Commerce guide to cookie categories for the UK details four categories.
Strictly Necessary – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
Functionality and profile – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
Targeting – These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns
Below is a list of where the cookies our site deploys, or related pages on other platforms, come from and how they can be classed.
Where do our cookies come from?
Cookies left by our website
Strictly necessary, Performance
We don’t use the data gathered through cookies we directly deploy to contact you via post, email or phone.
If you wish to find details on cookies then visit www.aboutcookies.org . This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.