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Teal Legal Ltd and hop Website Use and Privacy Policy

Last updated July 2022

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Teal Legal Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Teal Legal Limited, Teal or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, England, ST1 5SQ. Our company registration number is 11148669. The term ‘you’ refers to the user or viewer of our website. The Home Owner’s Passport service (‘hop’) accessible on this website is provided by Teal Legal Ltd, reference to ‘website’ in these terms and conditions use includes use of hop and any associated documents or data.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences, more information on this can be found in our Cookies Policy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, together with the hop reports and information contained therein. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Teal Legal Ltd is not a law firm and does not provide legal services or advice.
  • The information contained in this website and in any hop reports is not intended to provide you with legal or other professional advice. It is simply provided for general information. Where you require legal advice you should take specialist legal advice (without delay) from a qualified lawyer about your specific circumstances.
  • We have done our best to ensure the information contained on the website and in any hop reports is correct and up to date. However, it is dependant upon the information provided by third parties over which we have not control and therefore may be inaccurate, or become inaccurate over time, perhaps due to changes in the law or updates to property information. We do not accept responsibility for mistakes or omissions or other errors. It is also likely that some of the information is a simplification of complex areas of law and does not constitute the full range of information required to complete a conveyancing transaction.
  • Please do not place any reliance on the information given. Any decisions relating to the sale or purchase of property should not be based upon the information contained on this website or any hop report. Legal advice from a properly qualified lawyer must be taken before any commitment to proceed. If you do rely on any information provided on this website or contained in the hop report so this will be entirely at your own risk. Teal Legal Limited, excludes all liability (to the extent permitted by law) for any losses suffered by you whether directly or indirectly as result of or arising from your use of this website or the hop reports.
  • The intellectual property rights in all material on our website (content, design and technical specification) are owned by Teal Legal Ltd (including but not limited to hop, Move Prediction dates, Potential Conveyancing Timelines, Predicted Conveyancing Timelines, Conveyancing Complexity and Move Ready Summaries), unless otherwise stated (and excluding any information provided by HM Land Registry and any other property data provider).
  • You must not use the website or the hop reports or permit them to be used for any fraudulent or other unlawful purpose or activity.
  • You are not permitted to reproduce the hop report or Move Ready Summary, or any extract of them except with our express permission.
  • In your use of the title deed and plan information you must comply with HM Land Registry’s copyright requirements as published from time to time on HM Land Registry’s website.
  • In your use of the The Law Society’s TA protocol forms you must comply with The Law Society’s copyright requirements as published from time to time.
  • You will comply with all of your obligations under applicable data protection legislation in respect of the management and processing of any personal data comprised in the data, and will not process the whole or any part of such personal data, except in compliance with such legislation.
  • You must be 18 or over to use this website and the hop reports.
  • The information contained on this website and in the hop reports is based on the laws of England and Wales, the laws and regulations are different outside England and Wales and hop should not be utilised in any jurisdiction outside England and Wales.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Product Download

  • Our products are currently delivered via access through our internet web app and by download.
  • Downloads from our servers are closely monitored to ensure you are able to successfully access our products. This typically happens instantly but can take as long as 24 hours to process where we are waiting for information from third parties.

Refund and Cancellation Policy

  • We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.
  • By purchasing a hop report you are agreeing to waive your rights to a cancellation period.
  • However, if the hop report is not of satisfactory quality as described then providing we are notified within 30 days we will endeavour to issue a replacement. If this is not possible, we will issue a refund.
  • Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 30 days of your original purchase.

Website Privacy and Fair Processing Notice

This privacy and fair processing policy sets out how Teal Legal Limited uses and protects any information that you give Teal Legal Limited when you use this website.

For data protection purposes, the data processor is Teal Legal Limited based at The Glades Festival Way, Festival Park, Stoke-On-Trent, Staffordshire, England, ST1 5SQ.

Teal Legal Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

Teal Legal Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last reviewed on 25 th July 2022.

What we collect

We may collect the following information:

  • Name and address
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Property information relating to the address provided
  • Transaction information relating to the address provided
  • Other information relevant to customer surveys and/or offers
  • Any information relating to payments and bank accounts is not held by us and is governed by the terms and conditions of conditions which can be found here

Personal information about others

We may collect information from you about others, such as members of your household or family or, about customers of yours, in the case of clients. If you give us information about another person it is your responsibility to ensure and confirm that:

  • you have either told the individual who we are and how we use personal information, as set out in this Privacy Policy; and have permission from the individual to provide that personal information (including any sensitive personal data) to us and for us to process it, as set out in this Privacy Policy; or
  • you are otherwise satisfied that you are not in breach of data protection legislation by providing the information to us.

Groups of personal information

We collect and use lots of different types of personal data. Personal data is any information that relates to you and that identifies you either directly from that information or indirectly, by reference to other information that we have access to. The personal data that we collect, and how we collect it, depends upon how you interact with us. Categories of personal data that we collect include:

Contact Such as your name, email address and telephone number.
Socio-Demographic This includes details about your work or profession, nationality and education.
Contractual Details about the products or services we provide to you.
Locational Data we get about where you are, such as may come from your mobile phone or the address where you connect a computer to the internet.
Behavioural Details about how you use our products and services.
Communications What we learn about you from letters, emails, conversations between us, feedback and survey responses.
Open data and public records Details about you that are in public records such as HM Land Registry, the UK Electoral Register, and information about you that is openly available on the internet.
Usage data Other data about how you use our products and services.
Documentary data Details about you that are stored in documents in different formats, or copies of them. This could include things like your title deeds, passport or driving licence.
Special categories of data The law and other regulations treat some types of personal information as special because it is more sensitive. We will only collect and use these types of data if the law allows us to do so:
  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic and bio-metric data
  • Health data including gender
  • Criminal convictions and offences.
Consents Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you.
Financial Billing and financial information such as billing address, bank account and payment information.
National identifier A number or code given to you by a government to identify who you are, such as a National Insurance number.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Providing you with an answer to your query.
  • Providing the hop service
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

What we do with your data

All the personal information we hold about you will be processed within the UK an in accordance with data protection laws which include but are not limited to the Data Protection Act 2018 which incorporates the General Data Protection Regulation and any subsequent data protection legislation.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We shall disclose information to relevant authorities where we are required to do so by the law.

We are based in the UK. If we send personal information to countries outside the UK we will ensure that there will be a contract in place to make sure that the recipient protests the data to the same standard as the UK. This may include following international frameworks for making data sharing secure. We will only transfer your personal data outside the UK under the following circumstances:

  • Where the transfer is to a country or other territory which has been assessed by the UK Government as ensuring an adequate level of protection for personal data; or
  • With your consent; or
  • On the basis that the transfer is compliance with the GDPR and other applicable laws.

How long do we keep your data?

We will retain records after our business relationship has ended for legal and regulatory purposes for a period of 6 years, after which your data will be securely deleted.

Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive this information.


  • We will only collect information that we believe to be relevant and required to understand your requirements and to conduct our business
  • We will use customer information to provide customers with better customer services and products
  • As part of the hop service your information may be disclosed to third parties that are related to the sale of your property such as estate agents solicitors or potential buyers and other third party organisations providing services relating to home moving or home ownership. We only disclose to third parties that have appropriate security measures in place to keep your data safe.
  • We will not disclose customer information to any other external organisation unless we have your explicit consent or are required to do so by law
  • We may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies or regulators but we will only do so under proper authority
  • We aim to keep customer information up to date
  • We maintain strict security systems designed to prevent unauthorised access to customer information by unauthorised parties, and
  • All our employees and associates with permitted access to customer information are specifically required to observe our confidentiality obligations.

What are your Rights

Under data protection legislation, you have several rights regarding the use of your personal data as follows:

If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond within a month. Please email requests for this information to

You also have the right for certain data you have provided us with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

You are entitled to have data corrected if inaccurate or incomplete.

You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.

You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.

You may instruct us at any time not to process your personal information for marketing purposes. To do so please email

How to complain about the use of your data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact us at and we will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here:

We may change the content or services found on our Site at any time without notice and, consequently our Privacy and Fair Processing Notice may change at any time in the future.

You should also read our Cookie Policy to find out more about how we use cookies, which is relevant to your online security.

How we use cookies

What we collect when you interact with our sites and apps

As you may already know, most websites collect certain information automatically about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site, number of page views, the search queries you make, and similar information.

This information will be collected by us or by a third party site analytics service provider and will be collected using cookies.

As we’ve described above, we use this information to save your settings, such as the last product you searched for so you can find it easily the second time, help improve our functionality and services, run diagnostics, analyse trends, track visitor movements, gather broad demographic information and personalise our services.

Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.

Types of cookie:

There are two types of cookie which we use when you navigate any of our online areas.

Session Cookies – these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.

Persistent Cookies – also known as stored or permanent cookie, these are stored on your computer or device until it expires or when the user deletes it. These cookies are used to re-target products to you on other websites or platforms such as Facebook. They can also be used store preferences when logging on to our website

In addition, reCAPTCHA, Google Analytics, Stripe and Google Maps are used within the hop website and its use is therefore subject to their respective Privacy Policies and Terms of Use and Cookies Policies.

If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings, please consult the “Help” section of your internet browser or visit Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site.

What These Cookies Are Used For And How We Class Them?

The International Chamber of Commerce guide to cookie categories for the UK details four categories.

Strictly Necessary – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

Functionality and profile – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

Targeting – These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns

Below is a list of where the cookies our site deploys, or related pages on other platforms, come from and how they can be classed.

Where do our cookies come from?

Cookies left by our website

Strictly necessary, Performance

Google Analytics


Google Adverts


Google Maps



Strictly necessary


Strictly necessary



Google Firebase

Strictly necessary

We don’t use the data gathered through cookies we directly deploy to contact you via post, email or phone.

If you wish to find details on cookies then visit . This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.